Refund policy
The short version
Every Morrow product and bundle includes a 30-day trial from delivery. Try your Band, Earplugs, Sleep Mask or bundle at home. If it is not right for you, contact us within 30 days to arrange a refund.
The Morrow 30-day trial
Our 30-day trial covers all products and bundles, counted from delivery, not the order date. Products may be opened and used during the trial.
If your product is not right for you, email hello@morrowsleep.com.au and we will arrange a refund.
For help setting up Morrow Band, check the set-up guide. Most wake-up problems come down to the strap being too loose, the alarm not being switched on, or AM and PM being set the wrong way around on a 12-hour clock.
Change of mind returns
Outside a trial claim, you can return an unused Morrow product within 30 days of delivery for a refund. For change-of-mind returns:
- The product must be unused and returned in its original packaging, with all parts and accessories included
- You cover the return postage
- We recommend a tracked service, as we cannot refund a return we do not receive
Faulty, damaged or incorrect items
If your Morrow product is faulty, arrives damaged, or is not what you ordered, we will repair, replace or refund it at no cost to you, and we will cover the return postage.
Please report damage within 7 days of delivery, with photos.
How to start a return
Email hello@morrowsleep.com.au with your order number and the reason for the return. We reply within one business day and will send you the return address and instructions.
Please do not send anything back before contacting us, so we can track your return properly.
Refunds
Approved refunds are processed to your original payment method within 5 business days of us receiving and inspecting the return, or of approving a guarantee claim. Your bank or card provider may take a few extra days to post the funds.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order once your return is approved.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.