Shipping policy

Where we ship

We ship Australia-wide, to all states and territories. We do not currently ship internationally.

Shipping cost

Free standard shipping on every order, Australia-wide, with no minimum spend. Optional Premium Insured Delivery is available for $2.95 at checkout.

Where your order ships from

Morrow Band orders are dispatched directly from our manufacturing partner in China by express air freight. This lets us keep the price down without adding weeks to your wait.

Dispatch

Orders are processed within 2 business days of payment, Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed the next business day.

Delivery timeframe

Once dispatched, express air freight to Australia typically takes 3 to 6 business days.

This is an estimate, not a guarantee. Delivery can take longer during peak periods, over Australian and Chinese public holidays, or if a parcel is selected for customs inspection. We will always tell you if we know your order is running late.

Tracking

Every order includes tracking, emailed to you once your parcel is dispatched.

One thing to expect: tracking on international air freight often goes quiet for several days while parcels are consolidated for the flight and cleared on arrival. This is normal and does not mean your parcel is lost. Tracking picks up again once it enters the Australian delivery network.

GST, duties and customs

Prices shown on our site are in Australian dollars and include GST. There is nothing further to pay on delivery. We handle any import formalities, so you will never receive a customs bill for a Morrow order.

Delayed or lost parcels

If your order has not arrived within 15 business days of dispatch, email us at hello@morrowsleep.com.au with your order number and we will open an investigation with the carrier.

If a parcel is confirmed lost in transit, we will resend it or refund you in full. Your choice.

Damaged on arrival

If your order arrives damaged, email hello@morrowsleep.com.au within 7 days of delivery with your order number and photos of the damage and the packaging. We will send a replacement at no cost to you.

Incorrect address

Please double-check your delivery address at checkout. If a parcel is returned to sender because the address was incomplete or incorrect, we will resend it once you confirm the correct address, though you may be asked to cover the reshipping cost.